Refund policy

Last updated: 14 October 2026

Right of withdrawal (statutory cooling-off period)

As a consumer, you have a statutory right to a 14-day cooling-off period when you buy online, starting from the day you received the order. Within this period, you can return your purchase without giving a reason.

Unused perfume: full refund

Haven't used the perfume? Then return the product within the 14-day cooling-off period and you'll receive the full purchase amount back.

Tested perfume: exchange for another fragrance

Have you tried the perfume, but the fragrance isn't quite what you hoped for? Then we offer you the option to exchange it for another fragrance from our collection, provided that no more than 7 sprays have been used from the bottle. If more than 7 sprays have been used, the product is no longer eligible for exchange.

Condition of the perfume	What you can do
Unused	Return it and receive the full purchase amount back
Tested, no more than 7 sprays used	Exchange it for another fragrance from our collection
More than 7 sprays used	No exchange or refund possible

With bundles, you get a discount because you order several fragrances at once. If you want to return part of a bundle, the discount no longer applies to the fragrances you send back. We calculate the refund amount as the difference between the bundle price you paid and the price of the bundle you keep.

Example: you order a bundle of 5 fragrances for € 34.35 and return 2 unused fragrances. You then keep 3 fragrances, and a bundle of 3 costs € 25.77. You receive € 34.35 − € 25.77 = € 8.58 back.

Return costs

The costs of returning or exchanging an order are borne by the customer.

How do you return or exchange an order?

Register your return or exchange via the withdrawal form within 14 days of receiving your order.
Pack the perfume carefully, preferably in its original packaging.
Send the parcel to the return address we provide.
As soon as we have received and checked the return, we will process the refund or send you the new fragrance.

For an exchange, we process it within 2 working days of receiving the return. For a refund, we transfer the amount within 2 working days to the account you paid with.