Terms of service


Last updated: 14 October 2026

Article 1 – Business details

Primori B.V.
Schoenerweg 1F - P963
8042 PJ Zwolle, the Netherlands
Email: info@primori.nl
Chamber of Commerce (KvK) number: 97432008
VAT number: NL868048185B01

Article 2 – Definitions

  • We / Primori: Primori B.V.
  • You / customer: the consumer who places an order through our online store.
  • Contract: the distance sales contract between you and Primori.
  • Cooling-off period: the period within which you can withdraw from the contract.

Article 3 – Applicability

  1. These terms apply to every offer from Primori and to every contract between you and Primori.
  2. Before you order, you can read, save and print these terms. By placing your order, you agree to them.
  3. Is a provision in these terms invalid? Then the other provisions remain in full force.

Article 4 – The offer

  1. We describe our products as fully and accurately as possible. Colours and images may differ slightly in reality. Such differences do not give rise to any right to compensation or termination.
  2. Obvious mistakes or errors in the offer, such as a clearly incorrect price, are not binding on us.
  3. Our offer is valid while stocks last.

Article 5 – Prices

  1. All prices are in euros and include VAT.
  2. Any shipping costs are clearly shown before you complete your order.
  3. We do not increase prices during the term of an offer, except in the event of changes to the VAT rate.

Article 6 – The contract

  1. The contract is concluded at the moment you place and pay for your order.
  2. You will immediately receive an order confirmation by email.
  3. We may refuse or cancel an order if there is a valid reason to do so, for example if fraud is suspected. Have you already paid? Then you will receive the full amount back.

Article 7 – Payment

  1. You pay when placing your order using one of the payment methods offered: iDEAL, credit card, Klarna or Bancontact.
  2. Payments are processed securely by our payment provider.

Article 8 – Delivery

  1. Ordered before 17:00? We ship your order on the same working day after receiving your payment, to the address you provided.
  2. The risk of loss or damage lies with us until the parcel has been delivered to you.
  3. We deliver to: the Netherlands and Belgium

Article 9 – Right of withdrawal

  1. You may withdraw from an order within 14 days without giving any reason. This cooling-off period starts on the day after you received the product.
  2. Want to withdraw? Then fill in the withdrawal form. 
  3. Read the return policy here.
  4. The costs of sending the return are at your expense.
  5. We will refund the purchase amount, including the standard shipping costs, within 2 working days of receiving the return, using the same payment method.

Article 10 – Exclusion of the right of withdrawal

Have you used more than 7 sprays of the perfume? Then your right of withdrawal lapses. Read the return policy here

Article 11 – Warranty and complaints

  1. Our products comply with the contract and with what you may reasonably expect. Your statutory rights (conformity) always continue to apply.
  2. Has a product been damaged or delivered incorrectly? Let us know as soon as possible via info@primori.nl. Please include photos if possible.
  3. We respond to your complaint within 14 days. If handling it takes longer, we'll let you know when you can expect a full response.
  4. Is your complaint justified? Then we'll provide a replacement product or refund the purchase amount.

Article 12 – Use of products

  1. Our perfumes are for external use only. Avoid contact with eyes and damaged skin, and keep out of reach of children.
  2. The ingredients are listed on the packaging and the product page. Do you have sensitive skin or known allergies? Then check the ingredients and test the product on a small patch of skin first.
  3. Perfume is flammable. Keep it away from heat and open flames.

Article 13 – Liability

  1. We are not liable for damage caused by using a product other than in accordance with the instructions.
  2. Our liability is limited to the amount of the order concerned, except in the event of intent or gross negligence on our part.
  3. This article does not limit your statutory rights as a consumer.

Article 14 – Force majeure

In the event of force majeure, we may temporarily be unable to meet our obligations. Think of disruptions at carriers, extreme weather conditions or government measures. Does the force majeure last longer than 14 days? Then either of us may terminate the contract. You will be refunded anything you have already paid for products that have not been delivered.

Article 15 – Intellectual property

All texts, images, logos and designs on our website are the property of Primori. You may not use or copy them without our written permission.

Article 16 – Privacy

We handle your personal data with care. Read our privacy policy for more information.

Article 17 – Governing law and disputes

  1. These terms and all contracts with Primori are governed by Dutch law. Do you live in another EU country? Then you retain the protection of the mandatory consumer rules of your own country.
  2. Do you have a dispute with us? Please contact us first, and we'll work with you to find a solution. If we can't reach an agreement, you can submit the dispute to the competent court.

Article 18 – Changes

We may amend these terms. Your order is subject to the terms that applied at the time you placed it.